Strike Posted December 5, 2010 Posted December 5, 2010 hi. my laptop had windows 7 on but recently stop working so i am trying to install windows 7 again. i boot it up and it says "press any key to boot for cd/dvd" so i press enter then it comes up with windows is loading files. i leave that to finish then it comes up with windows is starting and the logo comes up. after that it comes up with a black screen with a mouse cursor in it and it stays on that. any suggestions Quote
Thrill Posted December 5, 2010 Posted December 5, 2010 Hi, Can you try the disc in another computer to make sure it's not the disc? Once you've tried that, post back thanks Quote
Shaunno Posted December 5, 2010 Posted December 5, 2010 Any chance that your laptop has two drives and you could unplug the one that has the 'corrupt' windows installation on. Then try to boot up of the DVD after the other HDD is unplugged just a thought, the corrupt OS may be interfering with the setup, also check the disk and make sure its clear from dirt and debris windows disks are very sensitive. GL and post back on your progress. Quote
Strike Posted December 5, 2010 Author Posted December 5, 2010 thanks thrill but ive used the disk on my computer and it works fine so i know its not the disk. shaunno i'll try that tomorrow mate ill lead feedback tomorrow thanks Quote
Thrill Posted December 5, 2010 Posted December 5, 2010 No worries James, update us on this issue Hope to have it solved asap. Quote
Shaunno Posted December 5, 2010 Posted December 5, 2010 thanks thrill but ive used the disk on my computer and it works fine so i know its not the disk. shaunno i'll try that tomorrow mate ill lead feedback tomorrow thanks no problem mate hopefully we can get it fixed Edit: When it has loaded the files, and done the logo, and come up with the black screen with the cursor, how long did you leave the system on? Because it can take some time to come up with the next step, which is selecting the language. Quote
Strike Posted December 6, 2010 Author Posted December 6, 2010 hi shaunno. i did what you did before about removing the HDD and it got it alot closer to work but then it says something to do with there nothing for it to save on to it. am i supposed to put it back in at that stage? Quote
Shaunno Posted December 6, 2010 Posted December 6, 2010 Is the drive SATA? If it is then you can hotplug it at that stage and hit the refresh it should pick up the drive then you can format it and install Windows. GL mate Quote
Strike Posted December 6, 2010 Author Posted December 6, 2010 cheers shaunno. im going to try that tomorrow mate i'll keep you posted ty Quote
Shaunno Posted December 6, 2010 Posted December 6, 2010 cheers shaunno. im going to try that tomorrow mate i'll keep you posted ty Yea no worries mate keep us posted Quote
Strike Posted January 6, 2011 Author Posted January 6, 2011 sorry for long time but we've decided to leave the laptop because it could be a numeracy of problems thanks for all the advice Quote
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