leggs54 Posted March 30, 2011 Share Posted March 30, 2011 Yesterday, I spent the entire day trying to install the new itunes application on my computer. I had an old version at one time, unfortunately in December 2009, my computer crashed and after it was repaired a lot of the programs I had on it were removed including itunes, but I still had quicktime and the apple support applications. I tried downloading itunes 10, everything appeared to go through fine. I checked my desktop, but did not find the icon to launch itunes. I searched my computer and found that it had downloaded with a PF (prefetch)file extension, something I've never come across before. I clicked on it and a pop up appeared, stating windows did not recognize the program and suggested searching the web, which lead me back to the itunes website. I became aware that in order to download the new version you had to have IE7 or 8. I upgraded to IE8 and, downloaded all the pertinent upgrades associated with it. I went back to the itunes sites tried to download it again and the download window showed a run time of about an hour. I closed the window and went the troubleshooting area of the itunes website. It recommended uninstalling any version of quicktime and apple support applications that were on my computer. I also deleted the file in the search folder with the pf extension. I followed the recommendations and tried the install again. Everything went fine. The install took about 6 minutes, the usual request for desktop icons, default players etc. appeared and I thought the install had finally taken. I closed the itunes window, checked my desktop for the icon and it wasn't there. I did another search of my computer looking for the program, but this time found nothing, it wasn't anywhere to be found. I never received an error message with any my attempts to download this software. I don't know what to do from this point. But I would like to know what is causing this situation. I've never had an issue with downloading programs. Help from anyone with more internal knowledge than myself would be greatly apprecaited. Quote Link to comment Share on other sites More sharing options...
Richio Posted March 31, 2011 Share Posted March 31, 2011 First of all. Abandon IE and start using Chrome or a different browser. Try going into program files and deleting the Itunes folder and then install again. Quote Link to comment Share on other sites More sharing options...
CHiLL Posted March 31, 2011 Share Posted March 31, 2011 Recommending a different browser isn't the answer for this, as it seems to be a problem with the installer, rather than the method used to download it. I would clean all caches, perform a clean uninstall of anything related to Apple, and then redownload iTunes. Quote Link to comment Share on other sites More sharing options...
Thrill Posted March 31, 2011 Share Posted March 31, 2011 Try this piece of software: http://www.themisteriosos.com/download-itunes-remover-remove-itunes-completely-windows.htm Then download the latest version of iTunes and install. The browser isn't to fault, it seems install related as CHiLL pointed out Quote Link to comment Share on other sites More sharing options...
Richio Posted April 1, 2011 Share Posted April 1, 2011 Oh it wasn't because of the program. I just hate IE. Quote Link to comment Share on other sites More sharing options...
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