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Server management companies


MustangV10
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Do any of you use a server management company to help look after your server(s)? I use SmartServerManagement. They offer very reasonable rates, and do a great job on what they do. Very glad that I found them.

 

What kind of things do you get the company to do for you?

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My main client has a dedicated server with LiquidWeb. They're support is far from being stellar (took them 48 hours to move a site, costing us hundreds of dollars in lost ad revenue), they don't always know what they;re doing and pretty lazy with updates. We had to PHONE them to yell to a superviser just to get some stuff done, stuff we were actually paying for. Still the server runs smoothly and, if you don't need their support, there's not too much to complain about.

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Wow, that's crazy, they just recently contacted me to try to convince me to move from my GoDaddy server. They wanted to charge about $70 more per month for a server with half the stats. They claim it cost more because their support is so great. Good think I didn't listen to them. GoDaddy's support answers my questions in less than 5 min.

 

Anyways about the topic, nope I manage my own, I don't want to pay the extra for a managed server. Does this company manage your servers that are hosted other places?

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Wow, that's crazy, they just recently contacted me to try to convince me to move from my GoDaddy server. They wanted to charge about $70 more per month for a server with half the stats. They claim it cost more because their support is so great. Good think I didn't listen to them. GoDaddy's support answers my questions in less than 5 min.

 

Anyways about the topic, nope I manage my own, I don't want to pay the extra for a managed server. Does this company manage your servers that are hosted other places?

 

Yes, they manage servers you have hosted anywhere. I haven't paid them for 24/7 server managment. I pay them to do things as and when it's required, things that I'm unable to do, or things that cPanel support can't/won't help with.

 

I recently paid them to harden & optimize a new SolusVM CentOS 5.7 VPS node that I purchased from HostDime, they did so and provided a full report on changes they made, along with further recommendations.

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I don't use a server management company at the moment, but I've heard good things about SmartServerManagement, although haven't used them directly.

 

Only criticism I would have is that most of the time when I open a ticket, it gets forwarded to management, which can be frustrating.

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