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Thomas

Time For Me To Complain About x10

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So for the first time ever I am going to complain about http://x10premium.com/

 

I every now and again do a full cPanel backup of everything using the wizard. I've never had a problem with it. Last night I was doing it to 2 websites (both hosted with them although one is on server 4 and the other is on server 5).

 

Turns out on S5 they have disabled all backups for cPanel and you have to ask them to do a restore. Now I don't need a restore however not being able to do a backup does scare me especially as the person writing back in the support tickets was using very bad english:

Hi,

 

It seems our management staff has disabled the user level backup option.

 

If you need to restore any backup let us know show that we will do restore for you.

 

 

Regards,

Ruben

Hi,

 

Sorry, We have disabled backup in one of our servers.

 

Regards

 

Now would you say this is reason enough for me to leave?

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Haha, why not do it from the command line?

 

I think it's kinda what you get for that price though.

 

What's wrong with the price? That's the price of an average good host. :/

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I would personally ditch anyone that didnt let me back up my own content. And thats regardless of the price. However I do agree with Nathan, you tend to get what you pay for. Dunno what your paying btw.

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Haha, why not do it from the command line?

 

I think it's kinda what you get for that price though.

 

You don't get shell access with x10Premium, by default at least.

 

I've used x10Hosting, x10Premium & x10VPS. I've got 7 VPS' with x10VPS on different nodes. Incredibly happy with their service. My VPS' have never gone down, the support is always fast and I enjoy the experience with them. Best VPS provider I've been with.

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You don't get shell access with x10Premium, by default at least.

 

I've used x10Hosting, x10Premium & x10VPS. I've got 7 VPS' with x10VPS on different nodes. Incredibly happy with their service. My VPS' have never gone down, the support is always fast and I enjoy the experience with them. Best VPS provider I've been with.

 

Why are you using others for hosting when you have your own?

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Why are you using others for hosting when you have your own?

 

I've got several VPS' with them for parts of Astounding Host. I would rather not say what for, for obvious reasons. We host all of our systems in different data centres for reliability. If the network had problems in one DC, then not everything would go down.

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I just saw this thread for some reason... completely unacceptable.

 

This leads me to believe you're in an overloaded environment potentially running at the max and they don't want users generating backups because it uses resources.

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What's wrong with the price? That's the price of an average good host. :/

Actually, no it isn't, Nathan is right, you can't expect much for that price. They are offering "unlimited" everything for less than $7/Month. First, unlimited doesn't exist, everything has a limit, and $7 is not much to maintain quality servers. That's the average price for a low-budget, low quality host.

 

So you can expect overloaded servers, and weird resource restrictions. This seems normal for the price you are paying, you can't expect to pay pennies and receive special features. Yes, backups aren't required by any law to provide hosting, but it's a good idea so you should be keeping offsite backups yourself.

Edited by redinit

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Actually, no it isn't, Nathan is right, you can't expect much for that price. They are offering "unlimited" everything for less than $7/Month. First, unlimited doesn't exist, everything has a limit, and $7 is not much to maintain quality servers. That's the average price for a low-budget, low quality host.

 

So you can expect overloaded servers, and weird resource restrictions. This seems normal for the price you are paying, you can't expect to pay pennies and receive special features. Yes, backups aren't required by any law to provide hosting, but it's a good idea so you should be keeping offsite backups yourself.

 

Oh well I was thinking just for average websites, such a price can get you pretty good hosts (imo) like Bluehost, Fatcow, hostgator, etc.

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Oh well I was thinking just for average websites, such a price can get you pretty good hosts (imo) like Bluehost, Fatcow, hostgator, etc.

You are right, for the average website, such a host would suffice. To be honest, the average webmaster doesn't worry about backups or anything of that nature until it's too late.

Edited by redinit

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A weapon of mass destruction.

 

No, it's just a very small forum that I am finding harder and harder to run.

 

Would seriously switch it over to a different host m8. These guys are screwin ya

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Seriously speaking, I cannot think of any use for hosts which do not allow backups. Unless we are talking about sites which are put up and forgotten. You know, static sites which are never updated.

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Seriously speaking, I cannot think of any use for hosts which do not allow backups. Unless we are talking about sites which are put up and forgotten. You know, static sites which are never updated.

 

Well, generally speaking the cheaper the service, the less you'll get. Someone once told me, "pay peanuts & get monkeys". 

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They don't give you the correct permissions to back up your own site? I've never even seen such a thing! Glad you gave them the boot, it's a really idiotic move on their part.

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